Make voice messages easier to follow up
A written transcript helps your team review an audio message and pick up the next action without replaying the whole recording. Omni brings the transcript into the conversation, keeping the customer’s message alongside the rest of the exchange.
Option 1: managed transcription
Use AZTCO’s shared service and the routing options configured for your deployment: local processing, managed cloud, or automatic routing. Cloud processing requires permission and an available allowance. Managed plans and checkout depend on the service and billing being enabled; your workspace shows the available options. This suits teams that want AZTCO to manage the processing connection.
Option 2: your own transcription provider
Connect your own OpenAI, Azure OpenAI, Gemini, Groq or ElevenLabs account in AI provider settings, then select it for speech-to-text. The provider bills your account directly. Omni keeps direct usage separate from managed allowances and lets administrators set a monthly application limit. Adding a key alone does not change the active route.
Start with one channel
An owner or administrator enables the required AI access and channel transcription, then chooses the route. Review a few recordings before expanding. Historical recordings can be previewed before being queued under the current route. This feature processes recorded audio; it is not live captioning. Contact us to choose the setup that fits your team.