Channel-aware work
Work with messages in the context of their connected channel, including its availability and conversation state.
AZTCO Omni / Customer operations
Every customer conversation, working together.
Bring customer messages, people, team knowledge, and outreach into one accountable workspace—without making customers repeat themselves.
- Telegram
- Messenger
The client view
A calmer way to run the conversations your business depends on.
AZTCO Omni is the workspace behind the reply: a shared home for incoming customer messages, the people behind them, and the team actions that move work forward.
It is designed for service, sales, and operations teams that need a clear owner, useful context, and a consistent next step across every channel.
01One conversation record
Keep the channel and the customer context together.
02Clear team ownership
Route, assign, tag, and follow work without handoff ambiguity.
03Reusable team knowledge
Give people and AI the approved material to answer well.
01 / Listen
From message arrival to meaningful ownership.
Unified inbox
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02
03
Meet customers where they already choose to write.
Connect supported channels—WhatsApp, email, Telegram, Facebook Messenger, and Instagram—then let the team work in one shared conversation space.
Assigned conversations
Give a person or the right group ownership, and use statuses, tags, and filters to make the active queue legible.
Useful message tools
Search conversations and messages, manage replies, and keep important conversation context close to the decision.
02 / Understand
Customer context should travel with the conversation.
Contacts & relationships
Turn incoming messages into a customer record your team can act on.
Maintain contacts alongside channel identities, company details, tags, and conversation history. Teams can search and filter the customer base when the next action starts before the next message.
ContactsName, email, phone, company, and channel-linked identities in a single view.
TagsUse shared definitions to bring attention and consistency to customer work.
Agent groupsOrganize the people who share channels and customer responsibilities.
LeadsGive potential customer activity its own operational view as it develops.
03 / Guide
Make the best answer easier to find and reuse.
AI & knowledge
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02
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Put governed knowledge behind every reply.
Build a knowledge base from business material and make it available to the people and AI services that support the customer conversation.
Knowledge base
Organize knowledge articles and source material so service teams have a dependable reference point.
AI providers
Configure AI provider connections, models, and settings within the tenant workspace.
Conversation intelligence
Use eligible channel content to support AI transcription and knowledge-oriented workflows with operational visibility.
04 / Reach
Move from one-to-one replies to well-governed outreach.
Campaigns & flows
Create the next customer touch with more intention.
Use campaigns for structured customer outreach and connect the platform to reusable flow and automation capabilities as your communication operation matures.
- 01Prepare the audience
Start from managed contacts, customer information, and the right communication channel.
- 02Shape the message
Use the team’s communication resources and operational controls to make outreach consistent.
- 03Bring replies back to work
Campaign responses come back to the shared workspace, where the team can own the next step.
05 / Govern
Give operations teams an accountable system, not another inbox.
Team control
Manage the workspace behind the customer experience.
Tenant-level setup keeps users, agents, connected channels, API keys, feature access, and operational activity under visible control.
People and access
Set up users and agents, work with channel access, and keep a clear picture of who can serve customers.
Connected channels
Configure and maintain supported channel connections within the tenant workspace.
Activity visibility
Review operational and data activity, including recorded workspace actions and customer-data events.
API and workspace settings
Use tenant API keys and settings to connect AZTCO Omni to the rest of your approved operating environment.
Ready when your team is
Give every customer message a clearer path forward.
Start your AZTCO Omni workspace, or speak with us about the channels, teams, and customer process you need to bring together.